FAQ

Please contact customer service at support@liaisonlabel.com and we will help resolve the issue.

Please do not message @liaisonlabel on Instagram regarding product or order issues, as our social media team is unable to assist with customer service inquiries.

Please contact customer service at support@liaisonlabel.com with your full name and order number, and we will do our best to assist with your cancellation.

Due to the speed at which we process and ship orders, we cannot guarantee that your order can be canceled once it has been placed.

We cannot make changes to the contents of an order once it has been placed. If you would like to add products or change sizes, you will need to cancel your original order and place a new order.

Please note that order cancellations are not guaranteed once an order has entered processing.

We currently ship to the United States, Australia, and Canada.

Canadian customers should expect additional fees upon arrival.

Please make sure all of your information is accurate before completing checkout.

If you need to change your shipping address, email support@liaisonlabel.com as soon as possible with your order number and the correct shipping address.

Due to how quickly we print and process orders, we cannot guarantee that an address can be changed after an order has been placed.

Liaison The Label cannot be held responsible for orders shipped to addresses that were entered incorrectly at checkout. Although we will do our best to assist, Liaison The Label is not liable to refund or replace orders delivered or sent to an incorrectly entered address.

As of August 2025, we offer Route Package Protection with every order. Route Package Protection covers eligible items and packages that are lost, stolen, or damaged in transit.

For orders under $100, the fee is $2.15. For orders over $100, the fee is 3% of your order subtotal.

If you would like to opt out of Route Package Protection, select “Checkout without Coverage” before proceeding to checkout.

Please note: If you choose not to purchase Route Package Protection, you accept that Liaison The Label is not liable for items that are lost, stolen, or damaged in transit.

If your order was placed with Route Package Protection and your package was lost, stolen, or damaged in transit, file a claim with Route here.

All sale items are final sale. We cannot process refunds or exchanges for sale items.