RETURNS/EXCHANGES
Eligibility
You can request a return or exchange within 10 days of your delivery date. All returns are refunded as store credit only, and a handling fee applies to returns unless you are making an exchange. Once your return label is generated, you have 7 days to ship your item back to us.
How to Start a Return or Exchange
Click the “Start a Return or Exchange” button at the top of this page to begin. Our online portal will guide you through selecting your item, choosing a return or exchange, and downloading your prepaid return label or QR code.
Exchange Process
If you request an exchange, your new item will be reserved only once your return has been scanned by the shipping carrier. If the item sells out before it is scanned, store credit will be issued so you can choose something else you love. One exchange per item is allowed. We recommend dropping off your return as quickly as possible to increase the chance your requested exchange stays in stock.
Item Condition Requirements
All returned items must be new, unworn, unwashed, and completely clean, and must be free from deodorant marks, lint, pet hair, odors, makeup or self-tanner stains, or any other signs of wear. Items must be returned with the original clear Liaison pouch and bra pads if applicable. We encourage you to use the original mailing bag if you still have it, but if not, a similar poly mailer is fine. Items that do not meet these requirements will not be accepted or returned to the sender.
Final Sale Items
The following products are not eligible for return or exchange: all discounted or sale items, Liaison x Sydney Adams Collection pieces, and all lounge and swim items.
Processing Timeline
Store credit for returns will be issued once the return has been processed by our team and passes inspection (7-10 business days). Exchange orders will ship once the original item has been scanned by the carrier.
International Orders
Customers in Canada should be aware that additional import fees may be charged by the Canadian Government upon arrival.