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FAQ

ALL LIAISON X SYDNEY ADAMS ITEMS CAN BE  EXCHANGED OR RETURNED FOR STORE CREDIT ONLY! Click here for more info on exchanges/returns

 

PRE-ORDER INFO:

You will place an order under the "pre-order" tab on our site. The checkout process runs just like normal orders. We will receive your order. At the end of the 12-hour pre-order period, we will send all orders to our manufacturing team. Your orders will be custom-created and made just for YOU. This ensures that you are able to get every single item you are interested in! Your custom orders will take about 8-10 weeks to manufacture, a week to ship to our HQ, and another week to arrive to you. This puts the pre-order timeline at about 10-14 weeks. AKA, you order NOW and your Breeze Collection pieces will arrive in 12-14 weeks!

Please know that our team will send you frequent updates about your order's manufacturing timeline over the pre-order period. We can't wait to see you in your Breeze Collection Pieces!

Pre-order items should not be combined with items that are currently in stock! If you combine pre-order items and items that are currently available, ALL items will ship together at the end of that 12-14 week period! So, if there are any items that are still available that you want NOW - we recommend ordering those items in a separate order so it can ship ASAP. Otherwise, it will ship when the pre-order items arrive.

All items are custom made-to-order and will require a new round of manufacturing. These items will not ship to you for 12-14 weeks. We promise these products WILL be worth the wait. Our current estimated delivery prediction is early November. Our last pre-order was more than 4-weeks ahead of schedule and shipped out in just 8 weeks -but we want to give you this larger window incase things go wrong. Thank you Liaison Family for your continued support and we hope you LOVE everything you order!

PRE-ORDER FAST FACTS:

  • Your orders will be custom-created and made just for YOU. This ensures that you are able to order every single item you are interested in!
  • Pre-order items should not be combined with items that are currently in stock! If you combine pre-order items and items that are currently available, ALL items will ship together at the end of that 12-14 week period!
  • So, if there are any items that are still available that you want NOW - we recommend ordering those items in a separate order so it can ship ASAP. Otherwise, it will ship when the pre-order items arrive.
  • All items are custom made-to-order and will require a new round of manufacturing. These items will not ship to you for 12-14 weeks. Due to the custom nature of these pieces, all pre-orders are final sale and do not qualify for returns.
  • Our current estimated delivery prediction is early November. Our last pre-order was more than 4-weeks ahead of schedule and shipped out in just 8 weeks - but we want to give you this larger window incase things go wrong.
  • Please know that our team will send you frequent email updates about your order's manufacturing timeline over the pre-order period.
  • We added TWO new products to the Breeze Collection for this pre-order - the Flow Short in Sky Blue AND the Bloom Bra in Lavender Haze.
  • We do not currently have the Flow Short returning in future collections for at least the next 4 collections dropping, so if you love these shorts, order them while you can! We do not currently have plans for our color Lavender Haze to return. The Vital Tank will return in future collections in new colors.

 

What do I do if I receive a defective or incorrect item in my order?

Please contact customer service at support@liaisonlabel.com and we will help you get the issue resolved.

How do I cancel an order?

Please contact our customer service at support@liaisonlabel.com with your full name and order number and we will help you cancel your order. Due to the speed at which we process and ship our orders, we can not guarantee that our team will be able to cancel your order.

I want to add something to my order. How do I do that?

We cannot make any changes to the contents of your order once it has been placed. To add products to your order or change sizes, you will need to cancel your original order and place a new order. To cancel your order, please contact customer service at support@liaisonlabel.com

Where do you ship?

We currently ship to the USA and Canada.
 

I entered the wrong address, can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses. If you need to make any address changes, please inform us as soon as possible by emailing support@liaisonlabel.com The sooner we know, the sooner we can start helping you out with those changes. Liaison the Label cannot be held responsible for orders that are sent to addresses that are incorrectly entered. Although we will try our best to fix the situation, Liaison is not liable to refund/replace these order. 

My package was lost in the mail and I never received it.

Liaison the Label cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package. 

Where is my refund?

Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you! 

Can I return sale items?

All sale items are final sale. We can not process refunds for any sale items.