THE TERRA COLLECTION PRE-ORDER IS NOW OPEN - ONLY ITEMS MARKED "PRE-ORDER" ARE A PART OF THE PRE-ORDER!

All items available for pre-order will be found under the "pre-order" tab on our site. Each item will have the following message below the product description. Please know that our team will send you frequent updates about your order over the pre-order period. 

THIS ITEM IS ONLY AVAILABLE TO PRE-ORDER. All items are custom made-to-order, so using the pre-order guarantees that you will be able to get the products you want the most! The pre-order will take 10-14 weeks to ship to you!

*Pre-order items should not be combined with items that are currently in stock! If you combine pre-order items and items that are currently available, ALL items will ship together at the end of that 12-15 week period! So, if there are any items that are still available that you want NOW - we recommend ordering those items in a separate order so it can ship ASAP. Otherwise, it will ship when the pre-order items to arrive.*

Timeline: All items are custom made-to-order and will require a new round of manufacturing. These items will not ship to you for 12-15 weeks. We promise they WILL be worth the wait. Our current estimated delivery is Late April. Thank you Liaison Fam for your continued support and we hope you LOVE everything you order!

 

What do I do if I receive a defective or incorrect item in my order?

Please contact customer service at support@liaisonlabel.com and we will help you get the issue resolved.

How do I cancel an order?

Please contact our customer service at support@liaisonlabel.com with your full name and order number and we will help you cancel your order.

I want to add something to my order. How do I do that?

We cannot make any changes to the contents of your order once it has been placed. To add products to your order or change sizes, you will need to cancel your original order and place a new order. To cancel your order, please contact customer service at support@liaisonlabel.com

Where do you ship?

We currently ship to the USA and Canada.

Can I make exchanges or returns?

You have 10 days after receiving your order to request a return. To request a return, please email support@liaisonlabel.com with your full name and order number. We are not currently offering exchanges. Any products returned damaged will not receive a refund. Damages include but are not limited to: pet hair, smoke scent, make-up/self-tan stains, deodorant marks, and any other obvious signs of wear. We do not offer free returns or refunds for the cost of shipping a return.

I entered the wrong address, can I change it?

Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses. If you need to make any address changes, please inform us as soon as possible by emailing support@liaisonlabel.com The sooner we know, the sooner we can start helping you out with those changes. Liaison the Label cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order. 

My package was lost in the mail and I never received it.

Liaison the Label cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package. 

Where is my refund?

Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you!