Due to re-branding, all products marked "Defining Logo" are final sale. We will not be accepting returns for any products with the Defining Active branding.
What do I do if I receive a defective or incorrect item in my order?
Please contact customer service at email@example.com and we will help you get the issue resolved.
How do I cancel an order?
Please contact our customer service at firstname.lastname@example.org with your full name and order number and we will help you cancel your order.
I want to add something to my order. How do I do that?
We cannot make any changes to the contents of your order once it has been placed. To add products to your order or change sizes, you will need to cancel your original order and place a new order. To cancel your order, please contact customer service at email@example.com
Where do you ship?We currently ship to the USA and Canada.
Can I make exchanges or returns?
You have 10 days after receiving your order to request a return. To request a return, please email firstname.lastname@example.org with your full name and order number. We are not currently offering exchanges. Any products returned damaged will not receive a refund. Damages include but are not limited to: pet hair, smoke scent, make-up/self-tan stains, deodorant marks, and any other obvious signs of wear.
I entered the wrong address, can I change it?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses. If you need to make any address changes, please inform us as soon as possible. The sooner we know, the sooner we can start helping you out with those changes. Liaison the Label cannot be held responsible for orders that are sent to addresses that are incorrectly entered. We are not liable to refund/replace this order.
My package was lost in the mail and I never received it.
Liaison the Label cannot be held responsible for unfortunate events such as misplaced, lost or stolen packages, during the time of transit. Under all circumstances, the mail carrier is responsible for all mail pieces that undergo delivery services. If your package has not been delivered, please contact us and we will do our best to help you find your missing package.
Where is my refund?
Please allow 3-5 business days for the funds to return to your account. If you do not see the refund within this timeframe, contact your bank or card issuer. If it has been more than 7 business days, please contact us, and we will look into the refund for you!