FAQ
What do I do if I receive a defective or incorrect item in my order?
Please contact customer service at support@liaisonlabel.com and we will help you get the issue resolved.
How do I cancel an order?
Please contact our customer service at support@liaisonlabel.com with your full name and order number and we will help you cancel your order. Due to the speed at which we process and ship our orders, we can not guarantee that our team will be able to cancel your order.
I want to add something to my order. How do I do that?
We cannot make any changes to the contents of your order once it has been placed. To add products to your order or change sizes, you will need to cancel your original order and place a new order. To cancel your order, please contact customer service at support@liaisonlabel.com.
Where do you ship?
We currently ship to the USA and Canada. Canadian orders should expect fees upon arrival.I entered the wrong address, can I change it?
Please make sure that all your information is accurate before checking out. Due to how quickly we print and process orders, we cannot guarantee that we will be able to change any incorrect addresses. If you need to make any address changes, please inform us as soon as possible by emailing support@liaisonlabel.com The sooner we know, the sooner we can start helping you out with those changes. Liaison the Label cannot be held responsible for orders that are sent to addresses that are incorrectly entered. Although we will try our best to fix the situation, Liaison is not liable to refund/replace these order.
My package was lost in the mail and I never received it.
As of August 20, 2025, we offer Route Package Protection with every order, which covers items/packages that are lost, stolen or damaged in transit. For orders under $100 the fee is $2.15. For orders over $100, the fee is 3% of your order subtotal. If you want to opt out of Route Package Protection before placing your order, make sure to select “Checkout without Coverage” before reaching the checkout page. Please note: If you choose not to add Route Package Protection, you accept that Liaison The Label is not liable for items that are lost, stolen or damaged in transit. If you place an order with Route Package Protection and your item(s)/package(s) are lost, stolen, or damaged in transit, please visit this page to file a claim.
Can I return sale items?
All sale items are final sale. We can not process refunds or exchanges for any sale items.